Quality Assurance Specialist
1 month ago
About The Role
We are seeking a Quality Assurance Officer to support our team at CarFinance 247. The successful candidate will be responsible for undertaking call monitoring reviews, evaluating call standards, and providing regular feedback to management.
Responsibilities
- Conduct daily call monitoring reviews in line with the call monitoring activity plan.
- Organize and participate in call calibration sessions.
- Develop a thorough understanding of the business, its teams, roles, and environment.
- Stay up-to-date with business area processes and call structures.
- Identify trends and potential risks to the business.
- Escalate serious call monitoring issues to the Compliance Manager.
About You
- Experience in a Quality Assurance role is essential.
- Experience in sales or customer service is preferred.
- Ability to work in a fast-paced environment.
- Strong organizational skills and ability to prioritize workload.
- Precise and clear communication skills.
- Ability to work as part of a team.
- Good interpersonal skills.
- Flexibility to respond to new situations.
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