Financial Operations Specialist

4 weeks ago


Beckenham, Greater London, United Kingdom Pontoon Solutions Full time
Job Description

As a Loans Administrator, you will be responsible for supporting the EMEA Lending Fulfilment Team in the Bromley office. Your key responsibilities will include assisting with day-to-day business operations, leading and supporting front-line associates, and managing inbound inquiries related to daily processing and reconciliation issues.

Key Responsibilities:

  • Assist with leading and supporting front-line associates with day-to-day business operations and readiness.
  • Responsible for increasing business partner satisfaction and exceeding departmental metrics and meeting current Service Level Agreements.
  • Manage inbound inquiries related to daily processing, reconciliation issues, manual outgoing wires/swifts, and outbound calls to verify remittance instructions with participating banks.
  • Responsible for meeting all performance targets while mitigating Operational risk.
  • Demonstrate leadership within the division and be responsible for the development of the team in conjunction with the team manager.
  • Establish and maintain management/performance controls to highlight problems, maximize performance, and develop process improvements.

Requirements:

  • Superior analytical, research, and decision-making skills.
  • Excellent communication skills.
  • Proven ability to work independently, identify opportunities, and make recommendations for solutions to improve the business.
  • Ability to problem-solve and resolve complex issues in a timely manner.
  • Ability to multi-task as business needs dictate.

Location: This role requires the candidate to be onsite 5 days a week in the client's Bromley office. Standard working hours with some flexibility where required.



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