Financial Services Operations Manager

The Customer Service Operations Manager is responsible for overseeing the delivery of high-quality administrative support services to Foresters Financial customers and field force. This role involves managing and contributing to projects that impact the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory...

Overview of the Role:This position serves as the Service Desk Manager for Foresters Financial, ensuring the effective management of the service desk team and the delivery of high-quality IT services to the organization.Key Responsibilities:The successful candidate will be responsible for managing the day-to-day operations of the Service Desk team, including...

Job Title: Service Excellence ManagerForesters Financial is seeking a highly skilled Service Excellence Manager to drive the transformation of our Customer Service department. This is a critical role that will play a key part in enhancing operational efficiency, customer satisfaction, and overall service excellence.Key Responsibilities:Develop and implement...

Job SummaryThe Service Excellence Manager will play a critical role in driving the transformation strategy for the Customer Service department at Foresters Financial. This involves deploying technologies such as Chatbots, Livechat Knowledge Management Systems, and Speech Analytics to enhance operational efficiency, customer satisfaction, and overall service...

The Customer Service Operations Manager will oversee the administration of high-level support services for Forester Life customers and field force, from initial contact through to the end of the contract terms.Key Responsibilities & Duties• Recruit, manage, train and develop a customer services administration team of 6-20 administrators and team leaders,...

Job SummaryWe are seeking a highly skilled Service Desk Manager to join our team at Foresters Financial. As a key member of our IT department, you will be responsible for managing the service desk team and providing technical expertise to support and maintain all IT systems.About the RoleThis is a hands-on role that requires a solid background in an...

Job SummaryWe are seeking a highly skilled Service Desk Manager to join our team at Foresters Financial. The successful candidate will be responsible for managing the service desk team and providing technical expertise to support and maintain all IT systems.About the RoleThis is a hands-on role that requires a solid background in an operational IT Help Desk...

The Customer Services Manager at Foresters Financial is responsible for overseeing the delivery of exceptional administrative support services to our customers and field force. This role involves managing and contributing to projects that impact the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory...

The Customer Services Director is responsible for overseeing the delivery of high-quality administrative support services to Foresters Financial customers and field force. This role involves managing and contributing to projects that impact the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory...

Job DescriptionNexus Education Schools Trust (NEST) is seeking a highly skilled Financial Operations Manager to join its central finance team.Key ResponsibilitiesProvide financial support to the central trust and partner schools, ensuring compliance with Trust financial processes and procedures.Collaborate with the Head of Hub Finance to develop and...

Service Desk Manager Role SummaryThe Service Desk Manager will oversee the service desk team, providing management and technical expertise to support and maintain all IT systems. This role involves managing the service desk team to provide 1st line interaction with customers through to 3rd line resolution of complex problems.About the Service Desk Manager...

Service Desk Manager Role SummaryThe Service Desk Manager will be responsible for leading the service desk team and reporting to the Chief Digital and Information Officer. The role involves managing the service desk team to provide technical expertise and support for all IT systems.About the RoleThis is a hands-on role that requires involvement in end-to-end...

Role SummaryThe Team Leader will assist in managing administrative support services for Forester Life customers and field force, from initial contact through to the end of the contract terms. The role holder will support the Customer Services Manager in developing the team of 6-12 Administrators.Key ResponsibilitiesManage day-to-day duties in accordance with...

Job SummaryThe Team Leader will assist in managing administrative support services for Forester Life customers and field force. This role will support the Customer Services Manager in developing a team of Administrators and contribute to changes affecting the customer services environment.Key ResponsibilitiesManage day-to-day duties in accordance with agreed...

Job SummaryThe Team Leader is responsible for assisting in managing a high level of administrative support services for Forester Life customers and field force, from initial contact through to the end of the contract terms.Key ResponsibilitiesManage the day-to-day duties in accordance with agreed service levelReview, monitor, and maintain quality controls of...

Service Delivery Manager RoleCompany OverviewOur client, a leading financial services organisation, strives to provide top-notch support to their clients. As a leading player in the industry, this company aims to deliver exceptional customer experiences.Job SummaryWe are seeking a highly skilled Service Delivery Manager to join our team on a full-time...

About the Role:Foresters Financial is seeking an experienced Senior Business Solutions Analyst to join our team. This is a 12-month fixed-term contract opportunity for a Senior Business Solutions Analyst to work within the Business Solutions Team, collaborating with stakeholders to gather customer requirements and translate them into clear requirements...

**Job Summary**We are seeking a highly skilled Senior Business Analyst to join our Business Solutions Team at Foresters Financial. The ideal candidate will have a strong background in business analysis, excellent communication skills, and the ability to work effectively with stakeholders at all levels.Key responsibilities will include gathering customer...

Job SummaryWe are seeking an experienced Actuarial Analyst to join our team at Foresters Financial. The successful candidate will be responsible for preparing and submitting a range of reporting metrics and supporting other actuarial work within the department.Key ResponsibilitiesDeliver IFRS 17 results on a quarterly basisSupport the ongoing management of...

**Job Summary:**We are seeking a skilled Field Service Engineer to join our team at Operations Resources. The ideal candidate will have experience in servicing and maintaining door entry and access control systems in residential and commercial settings.**Key Responsibilities:**Carry out routine maintenance and repairs on door entry and access control...