Income Recovery Specialist
3 weeks ago
Income Recovery Specialist
Liberata is seeking a highly skilled Income Recovery Specialist to join our team in North Somerset. As an Income Recovery Specialist, you will play a crucial role in maximising income generated in relation to Sundry and Social Care debts.
Key Responsibilities:
- Pro-actively recover Sundry & Social Care debts
- Administer correspondence from internal and external clients
- Support telephone calls from residents and internal and external customers
- Set up payment plans, including Direct Debits
- Run weekly debt reminders
- Support the Senior Finance Manager with the collation of month-end information
- Send out copy invoices, credit notes, and statements
- Refer vulnerable debts to our approved third-party provider
Essential Skills and Attributes:
- Educated to GCSE level or equivalent with English and Maths of Grade C/Level 5 or above
- Proven customer service experience
- Debt recovery experience (desirable)
- Sound working knowledge of Microsoft applications (Excel, Word, and Outlook) and the internet
- Attention to detail and ability to work to a high degree of accuracy
- Excellent communication skills, both written and verbal
- Excellent time management and organisation skills to meet deadlines and demands
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