Income Recovery Specialist

3 weeks ago


WestonsuperMare, North Somerset, United Kingdom Liberata Full time

Income Recovery Specialist

Liberata is seeking a highly skilled Income Recovery Specialist to join our team in North Somerset. As an Income Recovery Specialist, you will play a crucial role in maximising income generated in relation to Sundry and Social Care debts.

Key Responsibilities:

  • Pro-actively recover Sundry & Social Care debts
  • Administer correspondence from internal and external clients
  • Support telephone calls from residents and internal and external customers
  • Set up payment plans, including Direct Debits
  • Run weekly debt reminders
  • Support the Senior Finance Manager with the collation of month-end information
  • Send out copy invoices, credit notes, and statements
  • Refer vulnerable debts to our approved third-party provider

Essential Skills and Attributes:

  • Educated to GCSE level or equivalent with English and Maths of Grade C/Level 5 or above
  • Proven customer service experience
  • Debt recovery experience (desirable)
  • Sound working knowledge of Microsoft applications (Excel, Word, and Outlook) and the internet
  • Attention to detail and ability to work to a high degree of accuracy
  • Excellent communication skills, both written and verbal
  • Excellent time management and organisation skills to meet deadlines and demands


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