EV Charging Operations Director
3 days ago
HAYS Specialist Recruitment is proud to offer a unique opportunity for an experienced Operations Manager to join our team in Belfast, Northern Ireland. As an integral part of our EV charging network, this role will involve overseeing daily operations, managing a team, and driving business growth.
With a strong focus on sustainable technology and customer satisfaction, we are seeking a leader who can bring their expertise in operations management, project management, and team leadership to our team. Your key responsibilities will include developing and implementing strategies to enhance customer satisfaction and retention, gathering customer feedback, and leading, mentoring, and motivating a team of engineers and support staff.
In addition to your technical expertise, you will also be responsible for overseeing project planning, execution, and delivery of EV charging infrastructure projects, coordinating with cross-functional teams to ensure timely and within-budget project completion, and onboarding new subcontractors during the construction phase.
The successful candidate will also be required to establish and enforce quality assurance processes to ensure the highest standards in service delivery, conduct regular audits and performance evaluations to identify areas for improvement, analyze financial data and operational metrics to drive profitability and identify cost-saving opportunities, and collaborate with sales and marketing teams to develop strategies that enhance market presence and customer acquisition.
Key Responsibilities:
- Develop and implement strategies to enhance customer satisfaction and retention
- Gather customer feedback to inform service improvements
- Lead, mentor, and motivate a team of engineers and support staff
- Oversee project planning, execution, and delivery of EV charging infrastructure projects
- Coordinate with cross-functional teams to ensure timely and within-budget project completion
- Onboard new subcontractors during the construction phase
- Establish and enforce quality assurance processes to ensure highest standards in service delivery
- Conduct regular audits and performance evaluations to identify areas for improvement
- Analyze financial data and operational metrics to drive profitability and identify cost-saving opportunities
- Collaborate with sales and marketing teams to develop strategies that enhance market presence and customer acquisition
Requirements:
- Degree in Electrical Engineering, Civils, or related field
- 5+ years of operations management/project management experience
- Strong commercial and financial understanding
- Excellent leadership and team management skills
- Familiarity with IT systems and data management
- Commitment to health, safety, and quality standards
- Knowledge of electrical systems, wiring practices, and safety protocols
- Ability to work independently and manage multiple projects
- Strong technical troubleshooting skills
- Full clean UK driving license
Salary: £60,000 - £70,000 per annum, depending on experience
Benefits:
- Competitive salary package
- Flexible working hours
- Autonomy to manage workload
- Private health cover
- Company pension scheme
- Life insurance
- 33 days annual leave (inclusive of public/bank holiday days)
- Annual bonus
- Opportunities for career progression
- Flexible and hybrid working options
- Home EV charger
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