Facilities Management Assistant

1 week ago


Gravesend, Kent, United Kingdom CV-Library Full time

Job Summary:

We are looking for a skilled Helpdesk Operator to join our team at Brook Street NMR. The successful candidate will have excellent communication skills and be able to work well under pressure.

About the Job:

In this role, you will be the first point of contact for all fault-related issues and provide effective first-level support for all business-related issues. You will also be responsible for owning and managing incidents and issues through to completion.

Responsibilities:

  1. Provide support to customers on various software applications and hardware tools.
  2. Identify and resolve technical issues promptly and efficiently.
  3. Maintain accurate records of all interactions with customers.
  4. Escalate complex issues to the line manager when necessary.

Requirements:

  • Experience in a similar role or equivalent experience in a related field.
  • Excellent communication and problem-solving skills.

What We Offer:

The salary for this position is £16.00 per hour (paid weekly), and we offer a competitive benefits package including pension scheme, life assurance, and employee assistance programme.



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