Facilities Management Assistant
1 week ago
Job Summary:
We are looking for a skilled Helpdesk Operator to join our team at Brook Street NMR. The successful candidate will have excellent communication skills and be able to work well under pressure.
About the Job:
In this role, you will be the first point of contact for all fault-related issues and provide effective first-level support for all business-related issues. You will also be responsible for owning and managing incidents and issues through to completion.
Responsibilities:
- Provide support to customers on various software applications and hardware tools.
- Identify and resolve technical issues promptly and efficiently.
- Maintain accurate records of all interactions with customers.
- Escalate complex issues to the line manager when necessary.
Requirements:
- Experience in a similar role or equivalent experience in a related field.
- Excellent communication and problem-solving skills.
What We Offer:
The salary for this position is £16.00 per hour (paid weekly), and we offer a competitive benefits package including pension scheme, life assurance, and employee assistance programme.
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