Facilities Management Assistant

1 week ago


Gravesend, Kent, United Kingdom CV-Library Full time

Job Summary: We are looking for a highly skilled Helpdesk Operator to join our team at Brook Street. As a Helpdesk Operator, you will provide support to internal and external customers, respond to faults and incidents, and ensure that issues are resolved in a timely and efficient manner.

Responsibilities: The successful candidate will be responsible for providing effective first-level support, managing incidents and queries, accurately logging and updating call records, and adhering to processes relevant to each issue. They will also need to notify protracted issues or process failures to the line manager and raise user awareness of basic software skills and best practice methods.

Requirements: To be considered for this role, you will need to have excellent customer service skills, attention to detail, and the ability to work well within a highly disciplined team under pressure. You should also be proficient in the use of Windows 10, MS Outlook, Word, and Excel, and have the ability to prioritise competing issues.



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