Customer Service Coordinator

2 days ago

Milton Keynes, Milton Keynes, United Kingdom Vontier Full time
About the Role

As a Customer Service Coordinator - Fleet Management, you will be responsible for managing the implementation of incoming orders with precision. This role is a crucial connection between the customer, sales, account management, field services, fulfillment, and finance.

Key Responsibilities:
  • Enter new business orders into the SAP system, set up accounts, vehicle lists, multiple user logins
  • Process additions to fleet orders and account renewals for existing customers
  • Arrange hardware upgrades as needed

You will play a pivotal role in maintaining high Customer Satisfaction scores and meeting Key Performance Indicators. You will work closely with various teams to ensure seamless order processing and provide exceptional customer service.

About Teletrac Navman

Teletrac Navman is a dynamic and growing global organisation offering a wide range of opportunities for personal development. Our connected fleet solutions drive businesses forward with certainty, uncovering hidden opportunities for our customers, their customers, and communities, making them better, safer, and more efficient.

Requirements:
  • Experience in order processing, preferably with SAP knowledge
  • Dedicated to delivering outstanding customer service and building relationships
  • Highly organised with excellent coordination skills in a B2B environment
  • Detail-oriented and accurate
  • Proficient in written and verbal communication
  • Ready to take ownership and ensure positive outcomes for all stakeholders
What We Offer

We offer a competitive salary of £28,000 - £32,000 per annum, depending on experience, and a range of benefits including a supportive environment, full onboarding and support to be successful in your role, and opportunities for personal and professional growth. If you are eager to learn and develop new skills, we encourage you to apply for this exciting opportunity.

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