Client Support Specialist
4 weeks ago
In this challenging yet rewarding role, you will be the first point of contact for clients, delivering exceptional service and support. As a Client Support Specialist at beBee Professionals, you will play a vital role in building strong relationships with our customers, addressing their needs and concerns in a timely and professional manner.
Key Responsibilities:- Respond to client inquiries via phone, email, or chat, providing accurate and helpful information.
- Resolve client issues efficiently, escalating where necessary to ensure complete satisfaction.
- Process client orders and manage account information with precision, maintaining accurate records.
- Collaborate with internal teams to guarantee seamless customer service, exceeding expectations.
- Assist with administrative tasks as needed, demonstrating flexibility and a proactive approach.
- Previous experience in a customer-facing role is desirable.
- Excellent communication and problem-solving skills are essential.
- Able to handle multiple queries simultaneously, maintaining attention to detail and prioritizing tasks effectively.
- Proficient in Microsoft Office and CRM systems.
- Able to work independently and as part of a team, adapting to changing circumstances.
- Flexible working hours, including weekends.
£28,000 - £38,000 per annum, depending on experience.
Competitive salary with performance-based incentives, pension scheme, and healthcare benefits.
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