IT Support Specialist
1 week ago
**Job Overview:**
We are seeking a highly skilled IT Support Specialist to join our team at ENGINEERINGUK in Dartford. This is an exciting opportunity for a motivated individual to provide exceptional customer service and technical expertise in supporting multiple Laing O'Rourke sites and offices across the UK.
**Key Responsibilities:- Provide remote support to 6000+ users, covering various disciplines and geographical hubs.
- Maintain excellent working relationships with colleagues, IT teams, and business stakeholders.
- Evaluate and resolve technical issues efficiently, escalating when necessary.
- Log and progress incidents, ensuring high levels of resolution within agreed SLAs.
- Expertise in Microsoft Applications (Office365, Teams, OneDrive, MFA, SharePoint).
- Familiarity with Azure, Exchange, InTune, VPN Clients (Fortinet), and ITSM Service Desk Systems (ServiceNow).
- Knowledge of Telephony Systems (Ring Central) and construction software (AutoCad, Autodesk Revit).
**Salary:** £45,000 - £55,000 per annum, depending on experience.
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