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Housing Services Coordinator

1 month ago

Helensburgh, Argyll and Bute, United Kingdom Argyll & Bute Council Full time

Job Summary: We are seeking a skilled and dedicated individual to join our Housing Services team as a Housing Services Coordinator. This role will involve working closely with the Housing Team Leader to deliver high-quality services and best value for service users.

Key Responsibilities:

  • Interview homeless applicants and complete needs assessments to ensure appropriate referrals are made for support and accommodation provision.
  • Verify and input data for housing systems to ensure accurate and up-to-date information.
  • Identify housing options for people at risk of homelessness and provide advice on available resources.
  • Carry out background investigations into homeless applications to ensure the best possible outcomes.
  • Assist with arrangements for the provision of temporary accommodation and provide support to tenants.
  • Liaise with housing team members to ensure housing support needs are assessed and appropriate support is put in place.
  • Maintain files in an orderly system to ensure all necessary information is available as required.
  • Participate in the out-of-hours response service to meet the requirements of the service.
  • Respect the confidentiality of clients, colleagues, and other departments/agencies at all times.
  • Work within the Equal Opportunities policies and other values of the Council.
  • Assist the Housing Team Leader to manage budgets by preparing purchase orders and invoices for housing services and maintaining financial records.

Requirements:

  • 3 Standard Grades (Level 1,2) including English and Maths.
  • Frontline customer service experience.
  • Aptitude for IT systems and ability to input data accurately.
  • Ability to travel efficiently and effectively between various work locations within Argyll and Bute and beyond.
  • Level 1 competencies - Excellent verbal communication and interpersonal skills, investigative interviewing skills, awareness of customer-focused service delivery, customer-focused service delivery.

Desirable Qualifications:

  • Relevant Professional Development Award in Housing Information and Advice Provision.
  • Previous work experience within a public sector housing environment.
  • Knowledge of housing information and advice and housing legislation.