Performance and Operations Manager
2 weeks ago
In our pursuit of excellence at the Boden Group, we are seeking a highly skilled Performance and Operations Manager to join our team. This key role will be responsible for ensuring the smooth delivery of our FM services across all schools in Lancashire/Burnley.
As a Performance and Operations Manager, you will be the primary point of contact for all stakeholders, working closely with them to understand their needs and develop effective solutions. Your key responsibilities will include:
- Managing helpdesk jobs through to closure
- Producing monthly and annual service reports
- Performing data collation and trend analysis
- Handling and resolving customer issues
- Conducting internal audits and management safety visits
- Acting as on-call duty manager as needed
- Assisting in completing contractual documentation
- Managing CAFM performance monitoring tools and asset management
- Reporting incidents and accidents
We offer a competitive salary of £32,000 per year, 24 days annual leave, and a range of benefits including business needs company vehicle, gym membership discounts, cycle to work scheme, and 2 corporate social responsibility days per year.
To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we would love to hear from you.
At the Boden Group, we value our employees and offer a range of benefits and opportunities for growth and development. Apply now to take the first step in your exciting career journey with us.
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