Sales Support Assistant

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom One Utility Bill Full time

About the Role:

The Sales Support Assistant will play a crucial role in the Growth team at One Utility Bill, supporting the B2C Sales teams, Partnerships team, and Marketing team with a wide range of tasks.

Key Responsibilities:

  • Completion of weekly and monthly reporting
  • Conducting analysis of reporting to guide decision making
  • Monitoring customer self-sign ups to process sales and contribute to our B2C Sales targets
  • Contacting inbound leads who have added card details to progress them to package completion
  • Liaise with and support our Growth Leaders to work towards our business and team goals
  • Validation of sales to ensure quality and improve customer experience
  • Put forward ideas and suggestions for process improvements and efficiency gains
  • Drop and roll to support different teams and get involved with the work carried out by these teams, covering absences if/when required
  • Supporting on projects across the Growth teams
  • Own difficult Meter Issues in the funnel and work with teams and suppliers to resolve in a timely manner for our customers
  • Complete administrative tasks to update information on our internal systems to ensure that our customers receive the expected experience from our products
  • Liaise with suppliers and letting agents to resolve issues with utility registration
  • Work within SLA's and manage your time efficiently across your projects

About You:

We are looking for a self-motivated and positive individual with strong verbal and written communication skills, confident phone manner, ability to multi-task and move between tasks using prioritisation, problem-solving skills, resilience, understanding, patience and empathy, and adaptability and a fast learner.

What We Offer:

  • A salary of £23,796 per annum plus an uplift each year
  • 25 days holiday each year, plus the option to buy or sell 5 days
  • Access to our employee discounts platform, Magpie
  • Team activities every month, a pension for your old age, office perks, an employee assistance programme, the loveliest company culture in the North East and oodles of opportunity to learn and develop your craft
  • A paid volunteering day with our chosen charities or a charity close to your heart
  • Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits
  • Free independent mortgage advice from Charles Cameron & Associates

Next Steps:

Click apply with your most up to date CV and a couple of sentences on why you think you'd be a great fit in our Sales Support Assistant role.



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