Customer Experience Design Manager
3 days ago
The Customer Experience Design Manager will lead business analysis activities, instrumental in bridging business objectives with technology solutions.
Main Responsibilities:- Spearheading the design and development of solutions to integrate seamlessly with our consumer websites and mobile apps.
- Collaborating with stakeholders to analyze complex business needs and understand desired business outcomes.
- Developing the analytical capabilities of teams and stakeholders through coaching and mentoring.
- Monitoring the performance of new capabilities post-integration.
Essential Skills:
- CRM Expertise: Deep knowledge of CRM platforms.
- Technical Skills: Familiarity with integration techniques, including API management, data mapping, and migration processes.
- DTC Experience: Proven ability to design solutions that enhance the digital customer journey.
- Data: Strong understanding of leveraging data to drive customer experience and loyalty.
Estimated Salary: £70,000 - £90,000 per annum
Benefits:
- A Competitive Salary, Pension Scheme, and Life Assurance.
- 25 Days Annual Leave plus an Additional Day on us for your Birthday.
- Private Medical Cover and Income Protection.
- A generous and highly achievable bonus scheme paid annually based on individual and company performance against targets.
- Opportunity to progress within your career both in-role and within the company.
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