Technical Service Desk Analyst

1 day ago


Brighton, Brighton and Hove, United Kingdom DataCareers Full time
Job Description

We are seeking a skilled IT Support Specialist to join our team in Brighton. The successful candidate will have a strong understanding of Windows operating systems, particularly Windows 10 and 11.

The role involves:

  • Providing technical support to end-users, including troubleshooting and resolving issues related to Windows 11 upgrades.
  • Managing incidents and service requests through our service desk system.
  • Creating and maintaining documentation for the upgrade process.
  • Collaborating with other IT teams to ensure a smooth transition.

The ideal candidate will have previous experience in a service desk or technical support role and hold ITIL certification to at least foundation level.



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