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Customer Service Representative
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Customer Service Advisor
We're seeking a skilled and motivated individual to join our team as a Customer Service Advisor. As a key member of our contact centre team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Act as the primary point of contact for customers, responding to their inquiries and resolving their issues in a timely and professional manner.
- Utilize your communication skills and problem-solving abilities to address customer needs and provide solutions that meet their expectations.
- Work collaboratively with our estate agency branches to book appointments and provide support to customers.
What We Offer:
- A competitive salary and uncapped commission opportunities.
- Generous incentives and team nights out.
- Quarterly awards and paid trips for top achievers.
- Employee discounts and wellness programme.
- Industry leading training and development opportunities.
- Clear career progression opportunities.
- 24/7 AIG Smart Health coverage for you and your family.
- Free on-site parking.
Requirements:
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to work well in a team.
- Basic computer proficiency and familiarity with office software applications.
- Customer-focused mindset with a genuine desire to assist others.
- Able to work in a fast-paced environment.
- Self-motivated, confident, and approachable.
- Willingsness to learn and adapt to new processes and technologies.
About Connells Group:
Connells Group is the largest and most successful estate agency and property services provider in the UK. With a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services, including new homes, mortgage services, surveying, conveyancing, and more.
Equal Opportunities Employer:
Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
