IT Support Specialist

4 weeks ago


Leicester, Leicester, United Kingdom The Watches of Switzerland Group Full time

We are seeking an IT Service Desk Specialist to provide technical support to our retail and support colleagues. The ideal candidate will have experience with remote desktop tools and a strong working knowledge of MS Office 365.

The successful candidate will be responsible for handling day-to-day enquiries, advising on issue resolution, and escalating complex issues to the wider IT team or external support providers.

Key responsibilities include:

  • Providing technical support using remote desktop tools
  • Advising on the resolution of issues within your remit
  • Escalating complex issues to the wider IT team or external support providers
  • Supporting SAP production systems and user maintenance
  • Providing application support for Windows 7/10

We offer a competitive salary and benefits package, including profit-related bonus and staff discount. Our internal training and development programmes will help you grow your career and reach your full potential.



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