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Customer Service Representative

2 months ago

Irvine, North Ayrshire, United Kingdom BUZZ Bingo Full time

About the Role

We are seeking a Customer Assistant to join our team at Buzz Bingo Irvine Club. As a Customer Assistant, you will play a vital role in providing exceptional service to our customers, ensuring they have an outstanding experience every time they visit the club.

Your Key Responsibilities

You will be responsible for:

  • Providing excellent customer service and ensuring customer satisfaction
  • Working collaboratively with the team to achieve sales and customer service targets
  • Assisting with the smooth operation of the club, including handling customer queries and resolving issues
  • Participating in training and development programs to enhance your skills and knowledge

What We Offer

As a Customer Assistant at Buzz Bingo, you will enjoy a range of benefits, including:

  • Help@Hand – a wellbeing app for you and your family
  • Thrive App – a mental wellbeing app approved by the NHS
  • My Eva – an online financial expert
  • Buzz Brights Apprenticeships, including Customer Service Level 3
  • Buzz Learning, our digital learning platform
  • In-house Training, including fire safety, food safety, and more
  • Access to trained mental health advocates
  • 4 weeks annual leave plus public holidays
  • Staff discount

Why Join Us?

At Buzz Bingo, we are passionate about providing an exceptional customer experience. We are committed to creating a positive and supportive work environment, where our team members can thrive and grow. If you are a people person, with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you