Sales and Customer Service Representative

2 months ago


Rugby, United Kingdom Brook Street Full time
About the Role

We are seeking a highly skilled and experienced Sales and Customer Service Representative to join our team at Brook Street. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide excellent customer service and support to clients via phone, email, and in-person
  • Process orders and quotations in a timely and accurate manner
  • Answer product questions and provide information on product features, pricing, and availability
  • Resolve general customer queries and escalate to Team Leader if necessary
  • Carry out telesales campaigns to existing customers
  • Perform daily invoicing and monitor time-critical orders
  • Develop and maintain product knowledge through training and experience
  • Serve as a point of contact for customers to reinvoice queries
Requirements
  • 3 years of experience in internal sales or customer service
  • Proven track record of working in a fast-paced environment
  • Ability to cross-sell and upsell products
  • Strong written and verbal communication, interpersonal, and relationship-building skills
  • Approachable and team-oriented
  • Attention to detail and ability to multitask


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