IT Support Specialist

2 months ago


Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time
Job Summary

The University Hospitals Plymouth NHS Trust is seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our IM&T Service Desk, you will be responsible for providing exceptional customer service and technical support to our users.

Key Responsibilities
  • Incident Management: Record and resolve IT-related requests and reports of faults in a timely and efficient manner, ensuring that all necessary information is obtained and documented.
  • Customer Service: Provide courteous, helpful, and responsive support to users, ensuring that their queries are resolved to their satisfaction.
  • Technical Support: Troubleshoot and resolve technical problems of varying complexity, utilizing your knowledge of IT systems and software.
  • Documentation: Accurately record information given by users to enable relevant technical staff to respond to incidents.
  • Communication: Direct customers to appropriate sources of self-help information and undertake First Point of Contact fixes, such as password resets and account setup.
Requirements
  • Qualifications: Five GCSEs of 4-9 (A*-C) or other relevant qualifications or equivalent demonstrable experience.
  • Aptitude & Abilities: Good communication skills, written or verbal, attention to detail, and a positive attitude.
  • Disposition, attitude and motivation: Willingness to undertake further training and development, and a positive attitude.


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