IT Systems Analyst
1 month ago
At Thrive, we're seeking a skilled Network Engineer to join our team. As a Network Engineer, you'll be responsible for providing remote client support and occasional on-site support, interacting with end-users in diverse computing environments.
Key Responsibilities:
- Analyze and document unfamiliar client/server network environments to resolve issues efficiently.
- Investigate networking incidents and consistently determine their causes.
- Examine Unified Communications systems and identify causes of issues.
- Utilize software utilities, Thrive's Protect software, and vendor-specific tools to resolve customer incidents quickly.
- Monitor the service desk service board for escalated service tickets.
- Prioritize tickets escalated from Technical Support Engineers.
- Ensure open service tickets are escalated and addressed by Technical Support Engineers.
- Follow Thrive's best practices for escalating tickets.
- Monitor and maintain client network performance, including LANs, WANs, and wireless networks, routers, firewalls, and switches.
- Provide network performance statistics and reports.
- Update network equipment with the latest firmware releases.
Requirements:
- Bachelor's Degree, Technical Degree, or equivalent work experience.
- Experience designing network architectures, including LAN/WAN networking.
- Experience troubleshooting network configuration and hardware issues.
- Knowledge and experience with infrastructure/network technologies.
Preferred Qualifications:
- CompTIA Network+
- NSE 4
- CCNA
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