Customer Trainer

4 weeks ago

Reading, Reading, United Kingdom Intuitive Full time

About Intuitive

At Intuitive, we are united behind our mission: to revolutionize minimally invasive care through innovative technology and expertise. Our team is dedicated to advancing the world of healthcare, and we're seeking a skilled Customer Trainer to join our efforts.

Job Summary

The Customer Trainer will report directly to the Senior Manager or Training Manager for their region. This role will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from various surgical specialties. The ideal candidate will have a strong background in professional training, clinical experience, and excellent problem-solving skills.

Key Responsibilities

  • Conduct da Vinci Surgical System training programs for surgical teams at designated training centers and remote centers
  • Lead and support Specialized training programs and Society events
  • Develop and maintain training materials, protocols, and research initiatives
  • Train the sales force to conduct in-services and system technology skills development activities with customers
  • Occasional support of the da Vinci System in a hospital operating room
  • Support da Vinci Surgical System troubleshooting and maintenance at the training center
  • Manage training center logistics, inventory, and training calendars
  • Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training

Requirements

  • Professional Training experience preferred
  • Clinical and/or operating room experience preferred
  • High capacity and excellent problem-solving skills
  • Solid organizational skills and ability to operate independently
  • Professional work ethic
  • Solution-oriented
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Knowledge of adult learning principles preferred
  • High capacity to learn in a fast-paced environment
  • Medical-device experience preferred
  • Commitment to self-development
  • Ability to work in a team environment
  • Ability to be flexible with hours of operation

About Intuitive

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.

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