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Field Service Technician

1 month ago

Sheffield, Sheffield, United Kingdom Virgin Media O2 Full time

Role Overview

As a Field Service Technician at Virgin Media O2, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our network. This role requires a strong focus on customer satisfaction, technical expertise, and a willingness to learn and adapt to new situations.

Key Responsibilities

  • Install and repair equipment to ensure seamless service delivery
  • Diagnose and resolve technical issues in a timely and efficient manner
  • Provide excellent customer service and support to resolve customer queries and concerns
  • Collaborate with the technical team to share knowledge and best practices

Requirements

  • UK Manual driving licence with no more than 8 points
  • Ability to work at heights and in all weather conditions
  • Strong problem-solving skills and ability to find suitable solutions for customers
  • Excellent communication and interpersonal skills

What We Offer

  • Competitive salary of £29,000, plus overtime and performance-based commission
  • Company van and 25 days of annual leave, including your birthday
  • First-rate pension programme with up to 10% matching contributions
  • Access to wellbeing benefits, including the Unmind App and BUPA medical coverage