Director of Client Resolution

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full time

Unlock Your Potential

Cambridge University Press & Assessment is committed to delivering exceptional services to students, teachers, and researchers worldwide.

We're seeking a highly motivated and experienced professional to join our team as Director of Client Resolution. As a key member of our organization, you will play a critical role in resolving client inquiries and concerns, ensuring seamless customer experiences.

About the Role

  1. Provide exceptional customer service by resolving client inquiries and concerns in a timely and professional manner.
  2. Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  3. Collaborate with internal stakeholders to identify and address client concerns, ensuring continuous improvement of our services.

Why Choose Us

Cambridge University Press & Assessment is a dynamic and inclusive organization that values diversity and promotes a culture of continuous learning and growth. As a member of our team, you'll have opportunities to develop your skills and expertise, work with a talented and dedicated team, and contribute to our mission of delivering exceptional services to our clients.



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