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Electrical and Mechanical Support Specialist

2 months ago


Cleckheaton, Kirklees, United Kingdom Sontex Machinery Ltd Full time

Job Summary:

Sontex Machinery Ltd is seeking a skilled professional to join our team as a Field Service Technician. As a key member of our technical support team, you will be responsible for providing exceptional electrical and mechanical support to our customers.

Key Responsibilities:

  • Repair and refurbish our range of packaging equipment to ensure optimal performance and customer satisfaction.
  • Develop and maintain strong relationships with our growing customer base through excellent customer service and technical expertise.
  • Travel nationwide to install, commission, and train customers on our packaging machinery.
  • Monitor and troubleshoot packaging processes to identify and resolve issues efficiently.
  • Coordinate with customers to schedule and prioritize work, ensuring maximum time efficiency.
  • Provide technical support and assistance to customers, including spare part inquiries, orders, and technical queries.

Requirements:

  • Substantial experience in electrical, electronic, and mechanical disciplines.
  • Strong understanding and ability to fault diagnose problems with our packaging machinery.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Valid UK full clean driving license.
  • Occasional overnight 'stop-overs' may be required.

Preferred Qualifications:

  • BS7671, C&G 2365, or NVQ equivalent.
  • Good basic geographical knowledge of UK locations.