Customer Service Representative
4 weeks ago
The British Council is seeking a Customer Service Representative to deliver high-quality service to customers, clients, and stakeholders at our Riyadh location. The successful candidate will be responsible for ensuring customers receive the information and services they need in a friendly, professional, efficient, and responsive environment.
Main responsibilities include:
- Ensuring the smooth day-to-day running of practical aspects of customer service
- Delivering high standards of customer care
- Helping with placement testing setup
- Responding to all F2F, phone, and email enquiries in a positive and professional manner
- Delivering Teaching Centre and Exams Department registration service enquiries and support
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. They will also have a strong understanding of the English language and be able to provide effective and persuasive guidance to customers.
We are an equal opportunities employer and welcome applications from all qualified candidates. The successful candidate will be required to work in a team environment and have a strong commitment to delivering high-quality service.
About the British Council:
The British Council is the UK's international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.
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