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Customer Service Delivery Associate

1 month ago

Birkenhead, Wirral, United Kingdom Tesco Full time
About the Role

As a Customer Service Delivery Associate at Tesco, you will be responsible for delivering exceptional customer service to our valued customers. You will be the face of Tesco, delivering all the way from Lands' End to John O'Groats, and will have the opportunity to meet and talk to different customers in their homes every day.

Key Responsibilities
  • Deliver customer shopping trips with a smile, ensuring that every customer feels valued and appreciated.
  • Provide excellent customer service, responding to customer queries and resolving any issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
  • Ensure that all customer interactions are handled with empathy and respect, building strong relationships with our customers.

What You'll Need
  • A valid UK/EU/EEA driving licence for at least 12 months with no more than 3 penalty points.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • A strong customer service ethos, with a passion for delivering exceptional customer experiences.
  • The ability to work independently and as part of a team, with a flexible approach to working hours.

What's in it for You
  • A competitive hourly rate, with opportunities for pay increases and bonuses.
  • A range of benefits, including holiday pay, pension scheme, and access to wellbeing services.
  • The opportunity to work for a leading retailer, with a strong commitment to customer service and community engagement.
  • A fast-paced and dynamic work environment, with opportunities for career development and progression.

About Us

Tesco is a leading retailer, committed to serving our customers, communities, and planet a little better every day. We believe in the importance of diversity, equity, and inclusion, and are proud to be a Disability Confident Leader. We offer a range of benefits and opportunities for our colleagues, including flexible working, career development, and access to wellbeing services. If you're passionate about delivering exceptional customer service and want to be part of a dynamic and supportive team, we'd love to hear from you.