Senior Contract Manager

2 days ago


South West England, United Kingdom Reed Full time
Job Summary

We are seeking an experienced Contract Manager to oversee a large-scale grounds maintenance contract across the West of England. This role involves managing additional contracts including cleaning, window cleaning, and waste removal.

Key Responsibilities
  • Arrange and attend review meetings with contractors to ensure compliance with contract requirements.
  • Conduct regular meetings with contractors' staff to discuss performance and progress, and provide guidance on areas for improvement.
  • Scrutinise and prepare Key Performance Indicator (KPI) and other contract data for accurate reporting, and identify trends and areas for improvement.
  • Maintain detailed records and perform regular on-site monitoring of contractor performance to ensure delivery and standard of work meet the specified requirements.
  • Work within the Estate Services team, engaging with colleagues and customers daily, providing excellent customer service and ensuring a high level of customer satisfaction.
Requirements
  • Good knowledge of amenity horticulture and the ability to apply this knowledge in a client-side grounds maintenance contract management context.
  • Proven experience in contract management, with a strong background in managing multiple contracts and ensuring compliance with contract requirements.
  • Familiarity with Health & Safety legislation and the ability to manage contractor compliance with these regulations.
  • High level of attention to detail, particularly when handling data, and the ability to interpret maps and specifications.
  • Proficiency in IT systems, including Excel and Word, and the ability to use these systems to manage contract data and reports.
  • Ability to work within a team environment and provide excellent customer service, with a commitment to delivering customer-led services and continuous improvement.
  • Flexible approach to working hours and a commitment to providing high-quality customer service.
Benefits
  • Competitive car allowance and mileage reimbursement.
  • Opportunity to work within a supportive team environment and engage in meaningful work that contributes to the community.


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