Premium Support Specialist

7 days ago


Carlisle, Cumbria, United Kingdom NXT Recruitment Full time

Premium Support Specialist required by NXT Recruitment for a prestigious local business. The ideal candidate will have excellent customer service skills, experience in a similar role, and the ability to work independently and as part of a team.

About the Job:

We are seeking a highly organised and communicative individual to join our team as a Premium Support Specialist. This is an exciting opportunity for someone who wants to make a difference in providing exceptional customer experiences.

Responsibilities:

  • Provide support to customers through various channels (telephone, email, Company website, eBay and Amazon)
  • Process returned products and handle customer complaints
  • Process refunds and handle other financial transactions
  • Assist the Service Manager with administrative tasks
  • Maintain a high level of health and safety awareness

Skill Requirements:

  • Excellent communication and interpersonal skills
  • Experience in a similar role
  • Ability to work independently and as part of a team
  • Strong organisational and time management skills
  • Willingness to learn and develop skills and product knowledge

Salary and Benefits:

The salary for this position is estimated to be between £25,000 - £35,000 per annum based on experience.



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