Property Onboarding Specialist

4 weeks ago

London, Greater London, United Kingdom Houst Full time

We're Houst, a professional property management service. Our mission is to simplify hosting on websites for everyone. We've grown rapidly since launching in 2015, partnering with thousands of satisfied hosts.

The Client Onboarding Executive role involves being the primary point of contact for new clients, ensuring an exceptional onboarding experience. Key responsibilities include:

  • Onboarding new properties in the UK and Ireland, utilizing both remote calls and in-person meetings in London.
  • Developing lasting relationships with clients, fostering trust in the early stages of the Houst partnership.
  • Guiding new clients through the onboarding process, guaranteeing a seamless transition.
  • Setting up client accounts, including property details and service requirements.
  • Providing clear communication and training on Houst's services and tools.
  • Addressing and resolving initial client concerns or issues.
  • Collaborating with internal teams to ensure smooth service delivery.

Requirements:

  • A confident people person who enjoys building new working relationships.
  • A 'get it done' mentality, with a passion for achieving challenging objectives.
  • Detail-oriented, with the ability to create highly detailed inventories and extract information from hosts.
  • Organized and efficient with time management.
  • Ability to thrive in both individual and team environments.
  • Excitement about leveraging technology to transform the industry.
  • Demonstrated ability to excel in a fast-paced startup environment.
  • Familiarity with London.
  • An interest in travel and property.

Benefits:

  • A unique company culture, carefully crafted to ensure employee satisfaction.
  • Regular team social events and company-wide recognition of outstanding work.
  • Flexible work-from-home arrangements.
  • Employee discounts on various products and services.
  • Enhanced parental leave and a pension scheme for all permanent employees.
  • MacBook and 25 days of paid holiday, plus public holidays and an extra birthday day off.

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