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Operations Analyst III
2 months ago
Job Summary
We are seeking a highly skilled Operations Analyst III to join our team at TD Bank - London Branch. As a key member of our Global Operations and Business Services function, you will provide deep technical subject matter expertise and analysis to support business processes and operations.
Key Responsibilities
- Provide technical expertise and analysis to support business processes and operations
- Identify and document process improvements and exceptions
- Lead work streams and projects to implement process improvements
- Communicate project status and escalate issues to senior management
- Contribute to the development and implementation of new products and services
- Provide accurate and thorough analysis of key process drivers and root causes of operational issues
- Accountable for cross-functional interdepartmental initiatives to deliver value
- Provide upward feedback and analysis, developing and executing on reporting functions
- Maintain and develop working relationships with customers, partners, and vendors
- Work closely with internal bank partners to ensure all clients' needs are met
Requirements
- Advanced knowledge and understanding of the operating environment, business processes, and procedures
- Experienced level of the role with general business and operational knowledge or related skills required
- Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity
- Identifies and investigates non-standard operational/reporting/process issues
- Provides recommendations or escalates issues to appropriate area
- Provides regular analysis and/or reporting to support business partners, functional areas, or centres of expertise
Education and Experience
- Undergraduate degree/college diploma
- 5+ years relevant experience and/or post-graduate degree and/or certifications
About TD Bank
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
