Healthcare Liaison Officer
4 weeks ago
Ventnor Medical Practice is seeking a skilled Patient Advisor to join their team. As the central point of contact for patients, you will distribute information, messages, and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies.
Key Responsibilities:
- Process personal, telephone, and e-requests for appointments.
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
- Input data into patients' healthcare records as necessary.
- Ensure effective time management and planning.
- Ability to follow policy and procedure.
Requirements:
- GCSE Mathematics and English (C or above).
- NVQ Level 2 in Health and Social Care.
- Clear, polite telephone manner.
- Competent in the use of Office and Outlook.
About Us:
Ventnor Medical Practice aims to provide holistic patient care within a safe, effective, caring, responsive, and friendly environment. Our well-trained, highly skilled clinical and non-clinical teams enjoy a good work-life balance to ensure resilience of our team.
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