Senior Director of Operations

20 hours ago


Kingswood, South Gloucestershire, United Kingdom Fidelity International Full time
Role Overview

We're seeking a highly skilled and experienced Senior Manager to join our SIPP Retirements Operations team as a key member of the GPS Retirements Capability. As a leader in this pivotal role, you will assume ownership and leadership of the SIPP Benefits teams, fostering enhanced engagement within the team and with stakeholders across the business to spearhead the transformative vision for the Retirements landscape.

The ideal candidate will have proven experience in SIPP/DC/DB administration, knowledge of HMRC rules governing pension transfers and benefit payments, and a strong background in day-to-day management of teams. You will be responsible for developing in-depth knowledge of Fidelity Pension/SIPP products and operational processes, reviewing complaint, risk & corrections data, and managing risk events and action plans via BWISE through to closure.

In addition, you will oversee the operational readiness to address the impact of strategic and regulatory changes, manage and develop the teams with focus on individuals' career development and team succession with motivated employees. The role also involves stakeholder management with various departments, UK Resource management, recruitment and capacity planning, and signatory responsibilities in the Kingswood UK office.



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