Patient Services Coordinator

4 weeks ago

Leatherhead, Surrey, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time
Job Overview

We are seeking a highly motivated and organized individual to join our team as a Patient Services Administrator. This is an exciting opportunity to work in a dynamic and innovative environment, supporting the delivery of high-quality patient care.

Main Responsibilities
  • Provide administrative support to clinicians and clinical teams, ensuring the smooth running of clinical services.
  • Respond to patient queries and concerns in a timely and professional manner.
  • Manage patient data and maintain accurate records.
  • Coordinate the day-to-day administrative activities of the clinic reception, hospital out-patient clinic reception, ward admissions, or general administration.
  • Support the development of administrators undertaking roles within the area of responsibility.
  • Act as a non-clinical point of contact for patients, carers, and others utilizing and visiting the site services.
  • Monitor and maintain supplies of clinical paperwork, stationery, and equipment.
  • Contribute to the review and evaluation of administrative systems and procedures.
Working for Our Organisation

Surrey Downs Health and Care deliver care closer to people's own communities through our Primary Care Networks, Community Hospitals, Specialist Services, and our innovative partnership of local NHS organizations.

We have a track record of providing person-centered care that goes beyond organizational boundaries to do what is best for the individual.

Person Specification

Essential Criteria

  • Good written and verbal communication skills.
  • Ability to work effectively as part of a team.
  • Ability to provide quality care that is responsive to patient needs.
  • Ability to work with changing priorities.

Qualifications

  • Evidence of personal development.
  • Holds a UK driving license and has access to a car for work purposes.

Experience

  • Experience and knowledge of working in an administrative role.
  • Knowledge of using basic IT skills.

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