Customer Service Specialist

2 weeks ago


Broxbourne, United Kingdom B3Living Full time
Role Overview

We are seeking an experienced Customer Service Specialist to join our Property Services Team in Hertfordshire. As a key point of contact for customers, you will deliver exceptional service across various channels and ensure the needs of internal and external customers are met with professionalism.

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About the Role

The successful candidate will be responsible for diagnosing customer issues, providing accurate support and advice, and helping customers resolve problems or access necessary resources. You will work collaboratively with colleagues at all levels to achieve this goal.

  • Key Responsibilities:
  • - Deliver exceptional customer service across phone, email, and other platforms
  • - Diagnose customer issues and provide accurate support and advice
  • - Collaborate with colleagues to achieve customer satisfaction goals

Requirements

To succeed in this role, you will need excellent customer service skills, good organisational skills, and good IT skills (MS office to basic level). You should also have excellent interpersonal skills and the ability to work collaboratively with people at all levels.

  • Essential Skills and Qualifications:
  • - Excellent customer service skills
  • - Good organisational skills
  • - Good IT skills (MS office to basic level)
  • - Excellent interpersonal skills

What We Offer

We offer a competitive salary of £26,366 - £29,295 per annum, as well as a range of benefits including 27 days' holiday per year plus bank holidays, buy and sell holiday scheme, cross-organisational bonus scheme, and up to 12% pension contribution.

  • Benefits:
  • - Competitive salary: £26,366 - £29,295 per annum
  • - 27 days' holiday per year plus bank holidays
  • - Buy and sell holiday scheme
  • - Cross-organisational bonus scheme
  • - Up to 12% pension contribution

About Us

B3Living is a social business that helps local people by renting or selling affordable homes. We work to keep our buildings and estates maintained and offer services designed to help our customers live comfortably in their homes. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.



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