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Customer Service Executive
2 months ago
Are you looking to develop your career in conduct and compliance?
We are seeking a highly skilled Customer Service/Helpdesk Executive to join our Claims team at Markel International.
About the RoleThis role will require the individual to help define good customer outcomes and set in place the metrics to measure and report.
The successful candidate will play a pivotal part in further improving customer journeys through a balance of support and challenge, whilst ensuring compliance with our regulatory standards in a 1st line role, with support from 2nd line.
The role will also support in effective governance processes through the Conduct Oversight Group.
Key Responsibilities- Defining and monitoring adherence to good customer outcomes for the Markel UK business, across all channels;
- Help define and set in place the metrics reporting to evidence good outcomes;
- 1st line support for conduct and regulatory matters, with support from 2nd;
- Supporting the UK team across all functions and channels so the framework is embedded and operating in adherence to internal policies and regulatory requirements;
- Supporting the Head of Underwriting Governance and Oversight in the management of product governance;
- Support the implementation of regulatory change;
- Ensuring effective capture of management information and delivery of reporting to all relevant committees, including preparation of materials for the Conduct Oversight Group;
- Working collaboratively with the wider team in building a high-performing team and driving standards throughout the business;
- A thorough knowledge of the insurance regulatory regime;
- Strong interpersonal and people management skills, ability to drive consensus;
- Experience in interfacing with senior management and boards/committees;
- Project management methodology capability;
Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
Avencia Consulting are an RPO that provide a recruitment service to our client Markel International.
What We Offer- A great starting salary plus annual bonus & strong benefits package;
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave;
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer;
- Countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that;
We are an equal-opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
