Senior Service Delivery Manager

2 weeks ago


Ratcliffe on the Wreake, Leicestershire, United Kingdom Net-Worx (2001) Limited Full time

We are seeking a dynamic and highly motivated Senior Service Delivery Manager to join our team at Net-Worx (2001) Limited. As a key member of our organization, you will be responsible for leading our service operations and ensuring the delivery of high-quality services to our clients.

Key Responsibilities:

  • Lead and manage a team of service delivery professionals to achieve exceptional service standards.
  • Develop and implement service strategies to meet business objectives and improve customer satisfaction.
  • Collaborate with cross-functional teams to ensure seamless service delivery and resolve any operational issues.
  • Monitor and analyze service performance metrics to identify areas for improvement.
  • Develop and maintain relationships with key stakeholders, including clients, colleagues, and partners.

Requirements:

  • Proven experience in service delivery management, preferably in a similar industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a reputable organization that values its employees and clients.


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