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Customer Service Representative
2 months ago
Job Title: Customer Care Advisor
Job Summary:
Tosca is seeking a highly skilled Customer Care Advisor to join our team. As a Customer Care Advisor, you will play a key role in safeguarding our assets and preventing losses, creating a competitive advantage for Tosca and its customers.
Key Responsibilities:
- Provide exceptional customer service and support to ensure business continuity, profitability, and customer satisfaction.
- Onboard and train customers on our online system, offering support for placing orders, stock declarations, and managing stock balances.
- Conduct period-end account checks to ensure accurate invoicing.
- Manage customer master data and serve as the primary point of contact for reporting quality issues.
- Liaise with the Quality Department to resolve customer quality issues.
Requirements:
- Training as an industrial clerk, office management assistant, or equivalent experience in a customer support position.
- Fluency in English, both written and spoken.
- Proficiency in MS Office, with training provided for our internal software.
What We Offer:
- A permanent contract with a competitive remuneration package aligned with your knowledge and experience.
- Ongoing investment in your personal and professional development through training and coaching programs.
About Tosca:
Tosca is a company that prides itself on meeting the daily needs of its customers while utilizing its assets to their full extent. Our Customer Service and Asset Specialists work closely with customers to ensure business continuity, profitability, and customer satisfaction.