Business Transformation Analyst

1 day ago


Birmingham, Birmingham, United Kingdom Mitchells & Butlers Leisure Retail Limited Full time
About Us

Serving with pride since 1898, Mitchells & Butlers Leisure Retail Limited are the heart of UK hospitality. We own and run more than 1,600 pubs, bars, and restaurants including the stylish All Bar One brand, legendary Miller & Carter steakhouses, and the iconic Toby Carvery.

We have an exciting opportunity for a Business Analyst to join our award-winning IT team on an initial 12-month fixed term contract. The successful candidate will be responsible for gathering, analysing, documenting, prioritising, and owning data and business requirements as part of a complex Guest Data and CRM transformation programme.

This is a genuine chance to be part of a game-changing moment within a leading hospitality organisation. The ideal candidate will have strong experience working with CRM systems and be comfortable with the language of data and data integrations whilst also able to communicate and influence senior business stakeholders.

Job Description

The Business Analyst will play a key role in defining and influencing the requirements for our strategic approach to guest data by working closely with Data Analysts, Digital Product Owners, and Marketing teams from across the business as well as other key stakeholders.

Key Responsibilities:

  • Analyse the existing CRM and Guest Data processes in depth, to understand fully the end-to-end processes involved and any interdependencies with other programme workstreams.
  • Build relationships with the Digital Product Owners and subject matter experts to ensure continuous involvement in programme discussions and activities.
  • Understand the goals, objectives, and timelines of the overall CRM transformation programme.
  • Creation of data flow and process diagrams to reflect and validate requirements.
  • Able to analyse and use data modelling to reflect the requirements with more technical business stakeholders.
  • Support the Data Integration team with planning, co-ordination, and reporting activities on a continuous basis.


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