Chief Technical Solutions Specialist
1 month ago
**Job Title:** Chief Technical Solutions Specialist
Location: UK
Salary: £65,000 - £85,000 per annum
About Job Switch Ltd:
Job Switch Ltd is a leading provider of technical services and solutions. Our team of experts works tirelessly to deliver cutting-edge technology and exceptional customer service.
Job Description:
OverviewWe are seeking an experienced Chief Technical Solutions Specialist to join our team in the UK. The successful candidate will be responsible for providing technical leadership and expertise to design and implement end-to-end ICT solutions.
Key Responsibilities
- Provide technical authorship and ownership of solution designs to meet client requirements aligned with the strategic direction of ICT Services.
- Maintain an up-to-date, in-depth knowledge of ICT technical area(s) and seek advice and guidance from subject matter experts as necessary.
- Ensure the effective implementation of solutions, projects, and programs.
- Take a lead role in problem diagnosis and resolution, including on-call emergency support where required.
- Monitor performance and propose and implement performance-enhancing changes.
- Help ensure that availability targets are met and produce and maintain appropriate technical and operational documentation.
- Mentor, support, and provide guidance to ICT Engineer/Designers and ICT Technical Support Officers.
Requirements
- A minimum of 3 years' experience in design, systems analysis, programming, or technical support, specialising in the advertised skill areas.
- Proven track record of design or implementation of ICT end-to-end solutions and resultant change.
- Good understanding and practical experience of ITIL methodology and its application in a commercial and local government environment.
- Managing challenging and competing workloads and ability to lead and motivate high-performance teams.
Qualifications
- Industry practitioner qualifications in relevant skill areas (e.g., Microsoft, Cisco, or Oracle).
- ITIL Service Management Qualification (Foundation or above).
- Educated to degree level.
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