Reservation Team Member

4 weeks ago


Hounslow, Greater London, United Kingdom Accor Full time

Job Summary

We are seeking a skilled Reservation Assistant to join our team at Accor. As a key member of our reservations team, you will be responsible for handling all incoming reservations, upselling outlets, and ensuring accurate information is input in Opera.

Key Responsibilities

  • Manage all incoming reservations, including room blocks, groups, and tours
  • Upsell outlets to maximize departmental revenue opportunities
  • Cross-check OTA bookings to ensure accurate information is input in Opera
  • Prepare reservations to ensure a smooth run of reception tasks

Requirements

  • Previous experience in a hotel environment
  • Opera Cloud knowledge is essential
  • ResaWeb knowledge is fundamental
  • Previous experience in an Accor hotel is a plus

Additional Information

Hours: Part-time, 16 hours per week

Flexibility: Saturdays and Sundays only

Skills: Opera Cloud, leadership, able to handle complex situations and guest queries, working under pressure, dealing with complaints, managing delayed flights, assisting other departments as needed, H&S awareness, Fire Marshall, and First Aid



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