Reservation Team Member
4 weeks ago
Job Summary
We are seeking a skilled Reservation Assistant to join our team at Accor. As a key member of our reservations team, you will be responsible for handling all incoming reservations, upselling outlets, and ensuring accurate information is input in Opera.
Key Responsibilities
- Manage all incoming reservations, including room blocks, groups, and tours
- Upsell outlets to maximize departmental revenue opportunities
- Cross-check OTA bookings to ensure accurate information is input in Opera
- Prepare reservations to ensure a smooth run of reception tasks
Requirements
- Previous experience in a hotel environment
- Opera Cloud knowledge is essential
- ResaWeb knowledge is fundamental
- Previous experience in an Accor hotel is a plus
Additional Information
Hours: Part-time, 16 hours per week
Flexibility: Saturdays and Sundays only
Skills: Opera Cloud, leadership, able to handle complex situations and guest queries, working under pressure, dealing with complaints, managing delayed flights, assisting other departments as needed, H&S awareness, Fire Marshall, and First Aid
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