Income Officer

4 days ago


Barnsley, Barnsley, United Kingdom Berneslai Homes Full time
About Berneslai Homes

Berneslai Homes is a forward-thinking social housing provider and employer, committed to improving homes and communities throughout Barnsley. We strive to be an ambitious organization, offering a chance to play a real part in making a difference.

Income Officer Role

We are seeking an experienced Income Officer to join our team, providing a responsive income management information and advisory service to our customers. As part of our Income service, you will work effectively as part of a team, providing non-judgmental, firm but fair advice to tenants to establish an understanding of the help and support available.

Key Responsibilities
  • Monitor rent accounts with arrears balances daily and ensure prompt contact with customers using various methods, such as letters, outbound calls, text messages, emails, and home visits.
  • Provide advice to tenants to establish an understanding of their responsibilities and the help available to resolve their situation.
  • Negotiate affordable arrears repayment agreements and take corrective action when agreements are not maintained.
  • Work proactively with internal and external support services to assist customers in sustaining their tenancies.
Requirements
  • 4 GCSEs Grade 4 or above (A-C Grade) or equivalent qualification OR ability to demonstrate relevant experience.
  • Demonstrate a positive, flexible approach to team working, be self-motivated, and responsive to change.
  • Experience of working in a Housing/Finance environment involving the recovery of income and maintaining accurate records.
  • To be open and accepting of change with the ability to contribute ideas and solutions to improve the service.
What We Offer

We are proud to put our people first, offering a wide range of employee benefits, including Agile Working Packages, an Excellent Pension Scheme, Discounted Gym Membership, Health & Wellbeing Checks, and Fantastic Training and Development Opportunities.

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.


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