Income Officer

1 week ago

Barnsley, Barnsley, United Kingdom Berneslai Homes Full time
About Berneslai Homes

Berneslai Homes is a forward-thinking social housing provider and employer, striving to be ambitious and innovative in our approach. We offer a unique opportunity for individuals to play a key role in improving homes and communities throughout Barnsley.

Income Officer Role

We are seeking a skilled Income Officer to join our team, providing a responsive income management information and advisory service that supports our customers' needs and aids the sustainment of tenancies.

Key Responsibilities
  • Provide a responsive service to customers' enquiries in relation to their rent account, monitoring accounts with arrears balances daily and ensuring prompt contact using various methods.
  • Offer non-judgmental, firm but fair advice to tenants to establish an understanding of available help and support, their responsibilities, and required actions to resolve their situation.
  • Understand customers' financial situations and negotiate affordable arrears repayment agreements, taking corrective action when agreements are not maintained.
  • Work proactively and in partnership with internal and external support services to assist customers in sustaining their tenancies.
Requirements
  • 4 GCSEs Grade 4 or above (A-C Grade) or equivalent qualification OR ability to demonstrate relevant experience.
  • Demonstrate a positive, flexible approach to team working, be self-motivated, and responsive to change.
  • Experience of working in a Housing/Finance environment involving the recovery of income and maintaining accurate records.
  • To be open and accepting of change with the ability to contribute ideas and solutions to improve the service.
  • Demonstrate a positive attitude towards your own development, including embracing the Personal Development Reviews (PDR) process.
What We Offer
  • Agile Working Packages
  • Excellent Pension Scheme
  • Discounted Gym Membership
  • Health & Wellbeing Checks
  • Fantastic Training and Development Opportunities

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.

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