Care Coordinator

4 days ago


Peterborough, Peterborough, United Kingdom Helping Hands Full time

Location: Peterborough

The Role:

We are seeking an experienced Care Coordinator to join our coordination team, supporting the Live-In Care service. This role is an integral part of the success of our region, requiring a driven and motivated individual with strong customer service skills and the ability to influence others.

Main Responsibilities:

  • Manage customer and carer queries and actions effectively and efficiently
  • Provide managers with up-to-date information on carer availability, contact information, and support with queries
  • Manage and maintain customer and carer files
  • Support in the recruitment of carers from the UK and internationally
  • Schedule placements for carers, ensuring customers and carers are effectively matched

Requirements:

The ideal candidate will have experience of customer care, handling complaints, and problem-solving, with strong attention to detail and organisational skills. Proficiency in Microsoft Word, Excel, and IT literacy in several database systems is also required.

What We Offer:

  • No requirement to deliver hands-on care
  • 23 days annual leave plus 8 days Bank Holidays
  • Access to an Employee Assistance programme
  • A professional but fun and social team environment
  • Ongoing mentoring and training
  • Eligibility to apply for a Blue Light Card

Helping Hands is committed to promoting a diverse and inclusive workforce, developing a comfortable working environment for all staff. All applications will be treated fairly in line with our Equality and Diversity Policy.


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