Care Coordinator

3 days ago


Peterborough, Peterborough, United Kingdom Helping Hands Full time
Job Title: Live In Care Coordinator

Location: Peterborough

The Role:

We are seeking an experienced Care Coordinator to join our coordination team, supporting the Live-In Care service. This role is an integral part of the success of our region.

Main Responsibilities:
  • Manage customer and carer queries and actions effectively and efficiently.
  • Provide Managers with up-to-date information on carer availability, contact information, and support with queries.
  • Manage and maintain customer and carer files.
  • Support in the recruitment of carers from the UK and internationally.
  • Schedule placements for carers, ensuring customers and carers are effectively matched.
Requirements:

The working environment is fast-paced and requires individuals who are driven, motivated, have strong customer service skills, and can influence others. You will have experience of customer care, handling complaints, and problem-solving, and be able to demonstrate attention to detail and strong organisational skills. You will also be proficient in Microsoft Word, Excel, and be IT literate in several database systems.

What We Offer:
  • No requirement to deliver hands-on care.
  • 23 days annual leave plus 8 days Bank Holidays.
  • Access to an Employee Assistance programme.
  • A professional but fun and social team environment.
  • Ongoing mentoring and training.
  • Eligibility to apply for a Blue Light Card.

Helping Hands is committed to promoting a diverse and inclusive workforce, as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.


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