Onsite IT Operations Specialist
3 days ago
We are a global technology company with a strong presence in the digital, engineering, cloud, and AI sectors.
Our team is comprised of over 224,000 individuals spread across 60 countries, making us a leader in the tech and IT industry.
Main Responsibilities- Lead onsite/remote support team activities, ensuring smooth operations and effective issue resolution.
- Develop and present weekly SLA/KPI reports to management, showcasing performance metrics and trends.
- Manage service requests, including preparing, building, provisioning, and decommissioning end-user computing devices and accessories.
- Provide expert IT helpdesk consulting and break-fix support, addressing technical issues efficiently.
- Participate in asset audits, inspecting meeting rooms, stock rooms, printers, and IDF/MDF facilities.
- Support planned software and hardware upgrades, ensuring seamless transitions.
- Minimum four years of relevant work experience.
- Superior communication and interpersonal skills.
- Advanced written and spoken English language proficiency.
- Cultural sensitivity and adaptability.
- Strong organizational skills, prioritizing tasks and meeting deadlines.
- Proven responsibility and hardworking attitude.
- College degree or higher.
- Certifications equivalent to CompTIA A+, CompTIA Network+, and/or ITIL V4.
- This role is exclusively onsite, with no remote work provision.
- Collaborative and diverse global team environment.
- Competitive compensation and benefits package.
- Opportunities for growth and skill development.
- Total wellbeing focus and professional excellence.
Estimated Salary: £50,000 - £70,000 per annum.
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