Customer Service Manager

3 weeks ago

Watford, Hertfordshire, United Kingdom https:jobs-redefined.cositemap Full time
Customer Service Manager Job Description

We are seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our leadership team, you will be responsible for leading and empowering our customer-facing colleagues to deliver exceptional customer service.

Key Responsibilities:
  • Lead and develop a high-performing customer service team to achieve outstanding customer satisfaction and loyalty.
  • Develop and implement customer service strategies to drive business growth and improve customer experience.
  • Collaborate with other departments to ensure seamless customer service delivery across all touchpoints.
  • Manage and develop talent within the customer service team, identifying and developing future leaders.
  • Monitor and analyze customer feedback and sentiment to inform service improvements.
Requirements:
  • Proven experience in customer service leadership, with a track record of delivering exceptional customer satisfaction and loyalty.
  • Strong leadership and coaching skills, with the ability to develop and motivate a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Ability to analyze data and feedback to inform service improvements and drive business growth.
What We Offer:
  • A competitive salary and bonus scheme.
  • A comprehensive benefits package, including private healthcare and a generous pension scheme.
  • Ongoing training and development opportunities to support your career growth.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.

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