Customer Service Representative
4 weeks ago
A dynamic opportunity has arisen for a full-time, German Speaking Customer Service and Incident Advisor to join our global brand in Watford.
The successful candidate will be responsible for managing customer orders, resolving technical emergencies, and providing exceptional customer service across the EMEA region.
Key Responsibilities:- Respond to customer enquiries in a timely manner, providing efficient and reliable service.
- Manage customer orders from entry to billing, including electronic orders and quotations.
- Open, update, and manage tickets/cases in our system, liaising with other departments as needed.
- Resolve customer complaints and queries, raising credits and debits as necessary.
Working hours are variable, with a mix of early and late shifts, including both office and remote work.
Requirements:- Fluent German and English language skills, both written and spoken.
- Experience in customer services, with a focus on order management and technical support.
We offer a competitive package, including 33 days' holiday, free eye tests, and opportunities for internal progression.
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