Customer Service Representative
4 weeks ago
Careers that Change Lives
We're seeking a talented individual to join our team as a Customer Service Representative. As a key member of our customer support team, you'll play a vital role in providing exceptional service to our customers.
A Day in the Life
As a Customer Service Representative, you'll be responsible for:
- Providing safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services
- Resolving technical queries using troubleshooting tools and ensuring all details are recorded within our CRM database
- Exceeding customer expectations when handling and resolving inquiries while striving for first contact resolution
Must Haves
To be successful in this role, you'll need:
- Great communication skills in Finnish and English
- Ability to remain calm and demonstrate resilience during pressurized situations
- Computer literacy with experience using MS Office suite and a CRM system
- Ability to effectively multi-task and navigate between programs to access customer data and input text
Nice to Haves
While not required, experience in the following areas would be beneficial:
- Diabetes therapy or clinical/care-based experience or knowledge
- Experience troubleshooting medical equipment/services in a contact center/helpdesk environment
We Offer
At Medtronic, you'll find a diverse team of innovators who bring their unique backgrounds and life experiences to work every day. We offer a competitive salary and benefits package, including:
- Flexible working environment
- Annual Incentive Plan
- Pension scheme and group discount on healthcare insurance
- Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
Our Commitment
We're committed to inclusion, diversity, and equity, and we believe that equity starts beyond our workplace. We're dedicated to addressing systemic inequities in our communities and driving ID&E forward to enhance the well-being of Medtronic employees and accelerate innovation that brings our lifesaving technologies to more people around the world.
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