Customer Success Advocate

1 day ago

London, Greater London, United Kingdom SAPI Full time

About SAPI


SAPI is a fintech company that specializes in building custom financing products and providing an all-encompassing API for business credit solutions.



Job Description


We're seeking a Fintech Relationship Manager to join our team. As a key member of our customer success department, you will be responsible for fostering strong relationships with our customers, ensuring their seamless onboarding experience, and providing valuable training and support to help them get the most out of our product.



Your Key Responsibilities



  • Onboard new customers by guiding them through the process, ensuring they understand our product and have a positive experience.
  • Provide expert training and support to empower customers to utilize our product effectively.
  • Build and maintain long-lasting relationships with customers, identifying opportunities for growth and deeper product usage.
  • Address customer inquiries, troubleshoot issues, and escalate concerns to relevant teams when necessary.
  • Collect valuable feedback from customers and share insights with our development team to enhance our product.


Requirements


To succeed in this role, you will need to possess:



  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A keen eye for detail, ensuring accurate data entry and application processing.
  • The ability to multitask, handling multiple tasks and projects simultaneously.
  • An understanding of fintech and customer success principles.
  • Strong problem-solving skills, with the ability to resolve customer issues efficiently.
  • A passion for delivering outstanding customer service and driving customer satisfaction.


Benefits



  • A competitive salary of up to £30,000 per annum, depending on experience.
  • A hybrid work arrangement, with one day per week spent in our London office and four days spent working from home.
  • Generous parental leave policies, supporting your family's needs.
  • Six weeks of remote work throughout the year, allowing you to recharge or pursue personal interests.
  • Access to LinkedIn Learning, enabling you to develop new skills and expand your professional knowledge.
  • A 30-day holiday allowance, plus bank holidays, to ensure you have time to rest and enjoy life outside work.


We're Looking for Someone Who:



  • Is passionate about delivering exceptional customer experiences.
  • Has excellent communication and interpersonal skills.
  • Can work effectively in a fast-paced environment.
  • Is committed to ongoing learning and professional development.

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